A.
The Cooling off period between Marsha’s and Consumer
1 You are entitled to a statutory cooling off period beginning from the date you placed your order and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off period, for example a mattress which has been taken out of its sealed packaging in which it was delivered, and special order or bespoke items ordered.
2 You must inform us in writing during the cooling off period that you are cancelling the contract we will accept e-mails.
3 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the your cancellation being accepted.
4 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are scheduled for delivery, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation being accepted.
5 If you have received the goods at the time of cancellation of the contract the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted, PROVIDED THAT the goods are returned by you and received by us in the condition that they were in when delivered to you.
6 – If the goods are not returned to us in the required time scale then we will assume that the order is correct and you are keeping the order as originally ordered.
Marsha’s cancelling the contract
We reserve the right not to accept any order request if:
1 - We have insufficient stock to deliver the goods you have ordered;
2 - We do not deliver to your area and you have not checked prior to see if we can make special arrangements to do so.
3 - One or more of the goods ordered was incorrectly described or priced on the website;
4 - The payment transaction is not authorized by our merchant services
5 - If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of you placing the order
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